Effective Date: 01/03/2024
Welcome to Bricks Corner! We are dedicated to providing our customers with an exceptional shopping experience, offering a wide range of building brick toys and accessories. The following terms of sale are designed to ensure a smooth transaction and clarify the process from purchase to delivery and potential returns. By placing an order with us, you agree to these terms, so please read them carefully.
1. General
These terms apply to all sales made through the Bricks Corner website. They are intended to protect both you, the buyer, and us, the seller, by establishing a clear understanding of our sales process, delivery, and returns policy.
2. Product Availability and Description
We strive to ensure that all products listed on our site are in stock and that their descriptions are accurate. However, on rare occasions, there may be discrepancies. If we cannot fulfill your order due to unavailable stock, we will inform you within 2 business days and offer an alternative solution or a full refund.
3. Pricing and Payment
All prices are listed in Australian dollars and are subject to change without prior notice. Payment for all orders must be completed at the time of purchase through our secure payment gateway. We accept a variety of payment methods, as detailed on our website.
4. Shipping and Delivery
- Domestic Shipping: We offer shipping across Australia with options for free shipping on orders over $49, flat rate shipping for orders under $49, and expedited same-day delivery for certain areas. More details can be found in our Shipping & Returns Policy section.
- Order Dispatch and Delivery Times: Orders are typically dispatched on the same or next business day. Delivery times vary based on location but generally range from 2 to 7 days.
- Warehouse Pickup: Customers may opt to collect their orders directly from our warehouse, open seven days a week.
5. Returns and Refunds
- Returns Policy: We offer a 21-day return policy for items that are in their original condition. Customers are responsible for return shipping costs. Please refer to our Shipping & Returns Policy for more detailed information.
- Refund Processing: Upon receipt and inspection of the returned item(s), we will process your refund or exchange. This process is designed to be swift and efficient, ensuring customer satisfaction.
6. Same-Day Delivery
Same-day delivery is available for eligible orders in specific metropolitan Melbourne suburbs, providing a rapid delivery option for our customers.
7. Order Cancellation
Orders may be canceled within 24 hours of placement, provided they have not yet been dispatched. To cancel an order, please contact our customer service team immediately.
8. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information.
9. Amendments to the Terms of Sale
We reserve the right to amend these terms without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our site following any changes indicates your acceptance of the new terms.
10. Contact Us
For any questions or concerns regarding your order or these terms, please contact our customer service team. We’re here to help make your shopping experience as enjoyable and hassle-free as possible.